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Frequently Asked Questions

How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.

Yes, you can make instant bookings through our website. Simply select your desired dates, accommodation, and complete the booking process online.

We accept various payment methods, including bank transfers simply contact us via our contact page.

Some of our accommodations are pet-friendly, while others may have specific pet policies. Please check the individual listing details or contact our support team to inquire about pet-friendly options.

The booking process is quick and efficient. It usually takes only a few minutes to complete your reservation online, and you’ll receive a confirmation email shortly after.

Simply call us or send us an email to cancel your bookings 

You can contact our customer support team through various channels:

While we don’t provide pick-up and drop-off services directly, we can assist you in arranging transportation options from the airport or other locations. Contact our customer support for personalized assistance.

Yes, you can modify your booking after confirmation, subject to availability and the accommodation’s cancellation policy. Log in to your account or contact our support team to make the necessary changes.

Our customer support team is available to assist you from Monday to Friday, 9:00 AM to 5:00 PM (local time). For urgent matters outside these hours, please email us or leave a voicemail, and we will respond as soon as possible.

Yes, we value our loyal customers. We have a loyalty program that offers exclusive benefits and rewards for frequent guests. Joining is free, and you can earn points for future discounts and special offers.

Absolutely! We offer special rates and exclusive discounts for group bookings. If you’re planning to travel with a group, reach out to our support team, and we’ll be happy to provide you with personalized group rates.

Yes, you can request additional amenities or services during the booking process or by contacting our support team. We strive to accommodate your preferences and ensure you have a comfortable stay.

The safety and well-being of our guests are our top priorities. Our accommodations adhere to strict safety protocols and cleanliness standards, providing a safe environment for all our guests.

Absolutely! We offer long-term stay options and extended rentals for guests who wish to enjoy our accommodations for an extended period. Contact our team for special rates and arrangements for long-term bookings.

Great service. Exceptional rentals. Beautiful Tenerife.